Category

Refund Policy

At Chocochoco Aladire, we strive to provide high-quality, unique pieces that meet our customers' expectations. However, we understand that sometimes refunds or exchanges may be necessary.

*Eligibility for Refunds*

To be eligible for a refund, your item must be:

1. Returned within 48 hrs of delivery

2. In its original condition, with all tags attached

3. Accompanied by a valid receipt or proof of purchase

*Refund Process*

To initiate a refund, please follow these steps:

1. Contact our customer service team via email at adekemibose772@gmail.com or phone at 08104384146] within 48 hours of delivery.

2. Provide your order number, reason for return, and whether you prefer a refund or exchange.

3. Return the item to us at[30/31 Amadraft BUSTOP AMAKOHIA owerri ]. You are responsible for return shipping costs.

4. Once we receive the returned item, we will process your refund within 3-5 business days.

*Refund Methods*

Refunds will be issued in the original form of payment. Please allow 3-5 business days for the refund to be processed.

*Exchanges*

If you would like to exchange your item for a different size, colour, or style, please follow the same return process as above. We will issue a store credit for the full amount of the returned item, which you can use to purchase a new item.

*Exceptions*

The following items are not eligible for refunds or exchanges:

- Custom or bespoke orders

- Items marked as final sale or clearance

- Items damaged or altered after delivery

*Contact Us*

If you have any questions or concerns about our refund policy, please don't hesitate to contact us.

Email: adekemibose772@gmail.com 

Phone: 08104384146

Address: 30/31 Amadraft Bustop Amakohia besides KEN BIGS RESTAURANT owerri, imo state