Terms & Conditions

Welcome to Vegan naturals. By placing an order, you agree to the following terms and conditions:

1. Orders

• All orders should be placed through our official website.
• Orders placed outside our website may attract additional processing or service charges.
• Please ensure you carefully review your order before completing your purchase. Once an order has been confirmed, changes may not be possible.

2. Product Selection

• Customers are responsible for selecting the correct products that meet their needs before checkout.
• Please read all product descriptions and usage instructions carefully before purchasing.

3. Payment Policy

• Full payment is required via bank transfers before orders are processed and shipped.
• Payments made for confirmed orders are non-refundable.

4. Returns & Exchanges

• Products received in good condition are not eligible for return or exchange.
• We do not accept returns of opened, used, damaged, or broken products after delivery.
• If your package arrives damaged due to shipping, please contact us within 24 hours of delivery with clear photos of the packaging and product for review.

5. Delivery

• Standard delivery time is 3 to 5 working days, depending on your location.
• While we strive to deliver within the stated timeframe, delays caused by couriers, weather, public holidays, or other unforeseen circumstances may occasionally occur.
• If your order is delayed beyond the estimated delivery period due to reasons within our control, you may receive a discount on your next product purchase as a goodwill gesture.

6. Product Use

• Our vegan hair care products are formulated with botanical ingredients. Results may vary from person to person depending on individual hair type, scalp condition, and consistency of use.
• Customers are encouraged to follow the recommended directions for the best results.

7. Contact Us

If you have any questions regarding your order or these Terms & Conditions, please contact our customer support team before placing your order.

Thank you for choosing Vegan Naturals. We appreciate your trust and look forward to serving you.