1. RETURN & EXCHANGE POLICY

Last Updated: December 2025

At Esthena By Esylina, we want you to love every piece you order. If something isn’t right, our exchange policy is designed to be simple and stress-free.

1. Exchange Only — No Refunds

We do not offer refunds.
Customers may exchange an item or receive store credit of the exact amount paid.

2. Exchange Window

Exchanges must be requested within 48 hours of receiving your order.

3. Conditions for Exchange

Items must be:

• Unworn

• Unwashed

• Unaltered

• In original packaging with all tags intact

• Free from stains, perfume, or damage

Any item that does not meet these conditions will be rejected.

4. Shipping Costs

• Customers are responsible for all shipping costs for exchanges.

• You can also use our drop-off or pick-up options when you have a chance.

5. Non-Exchangeable Items

• Sale items

• Discounted items

• Custom orders

6. How to Request an Exchange

Contact us via WhatsApp or email with:

• Your order number

• The item you want to exchange

• Reason for exchange