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REFUND & STOCKPILING POLICY – Meenat_Fragrance

At Meenat_Fragrance, customer satisfaction is important to us. Kindly read our refund and stockpiling policy carefully:

• Due to the nature of our products (perfumes, diffusers, scented candles, air fresheners, and fragrance supplies), refunds are not accepted after purchase, except in cases of wrong, damaged, defective, or incomplete items caused by us.

• Customers are advised to inspect their items immediately upon delivery or pickup. Complaints regarding wrong, damaged, leaking, missing, or defective items must be reported within 24 hours of receiving the order, with clear pictures/videos as proof.

• Refunds or replacements will only be processed if the mistake is confirmed to be from our end.

• Kindly note that fragrance perception differs from person to person, therefore refunds will not be issued because a scent was “not liked” or did not meet personal expectations after purchase.

• Customers who make payment and request for items to be kept for later pickup/delivery are advised to pick up within 7 days of payment, unless otherwise agreed.

• Items left uncollected beyond 7 days are considered stockpiled at the customer’s discretion. Meenat_Fragrance will not be held responsible for damages, leakage, scent changes, packaging wear, or stock unavailability due to prolonged storage.

• No refund or exchange will be accepted on paid items left uncollected for more than 7 days, except where there is a confirmed error from our end.

• Payments made for special orders, customized items, or pre-orders are non-refundable.

We appreciate your understanding and thank you for choosing Meenat_Fragrance.