Category

Urban Gro (“We,” “our,” “us”) has created this Privacy Policy to explain how we collect, use, disclose, and protect your Personal Data (in this Privacy Policy also including personal information or personally identifiable information), including any other information.

You accept this Privacy Policy and hereby give Urban Gro consent to save, process, and use your Personal Data to the extent allowed by law when you provide us with details of your Personal Data or by clicking on the “accept” button. You have the right to withdraw your consent at any time, and we will accordingly discontinue the processing of your Personal Data, provided that we do not have another legal basis to keep processing your Personal Data.

Urban Gro is concerned about online privacy issues and wants you to be familiar with how we collect, use, and disclose personal information that individually identifies you (e.g., your name, address, phone number, email address). As used in this Privacy Policy, personal information means information about an identifiable individual, i.e., you, our customer(s). Therefore, we will only collect, use, and disclose your personal information per this Privacy Policy. Urban Gro is committed to protecting the privacy of our site visitors and customers.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may provide you with additional notice (such as by adding a statement to the homepage of our website/application or by sending you an email notification).

We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.

1. WHAT THIS PRIVACY POLICY COVERS

• How we collect information from you
• How we protect customers’ information
• How we use the information and share all personal information which you provide when you use our websites
• General information in line with extant laws and regulations
• Your rights as a Data Subject under applicable data protection laws
• This policy does not apply to the practices of third-party agents or people over whom we do not exercise direct control, employment, or management.

2. COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION

We may collect and process the following information about you:

• Information that you provide to us, for example, when you fill out a contact or web form, or if you register to receive alerts or updates. This, also known as sign-up information, will include the following (Email Address, Name, and Phone Number). This is because certain activities (such as placing an order) require registration. We also use your contact information to send you offers based on your previous orders and your interests.
• When you provide your Personal Data while signing up for a service or purchasing a product.
• Personal Data that we obtain or learn, such as information about the browser or device you use to access this site, how you use this site and the pages you visit, traffic, and location data.
• When you contact our customer support, whether by phone, email, or chat.
• [We may also ask you for information if you experience problems when using this site. We may also ask you to complete surveys for research purposes, although you don’t have to respond to these.]
• [Personal Data we receive from other sources: We may receive personal data from third parties (including, for example, Facebook, Twitter, Instagram, and other social media platforms you may use to engage us. We will notify you when we receive Personal Data about you from them and the purposes for which we intend to use that Personal Data).]

3. USE OF PERSONAL DATA

We use your Personal Data for the following:

• To provide you with our services.
• To resolve disputes or any conflicts arising from your use of our products and services.
• To troubleshoot problems and help promote safe services.
• To collect fees owed.
• To measure consumer interest in our products and services.
• To inform you about online and offline offers, products, services, and updates.
• To customize your experience.
• To detect and protect us against error, fraud, and other criminal activity.
• To enforce our terms and conditions; and as otherwise described to you at the time of collection.
• Link or combine with information we get from others to help understand your needs and provide you with better service.
• Carry out any other purpose for which the Personal Data was collected.

Urban Gro is based in the UK, and the information we collect is governed by applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the UK [and other countries].

4. DEMOGRAPHIC & PROFILE DATA

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our website. We identify and use your IP address to help diagnose our server problems and administer our website. In addition, your IP address is used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact and demographic information (like location, age, or income level). We use this data to tailor your experience on our site/platform and provide you with content that we think you might be interested in.

5. COOKIES

A “cookie” is a small piece of information stored by a web server on a web browser to be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. UrbanGro.uk places both permanent and temporary cookies on your computer’s hard drive. Our cookies do not contain any of your personally identifiable information but are only geared toward customizing your user experience.

6. HOW LONG WE KEEP YOUR PERSONAL DATA

We will hold your Personal Data on our systems for as long as it is necessary to fulfill the purpose for which it was collected or to comply with legal, regulatory, or internal policy requirements.

7. WHERE WE STORE YOUR PERSONAL DATA

The Personal Data we collect from you may be transferred to and stored at a destination outside the UK. By submitting your Personal Data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely with an appropriate level of protection and that the transfer is lawful.

8. YOUR RIGHTS AS A DATA SUBJECT

The law gives you certain rights in respect to your Personal Data that we hold about you. Below is a highlight of some of those rights. At any point while we are in possession of or processing your Personal Data, you, the Data Subject, have the following rights:

• RIGHT OF ACCESS – You have the right to request a copy of the information that we hold about you. We will respond to your access request within one month of receiving your request. Where we are not able to provide this personal data to you within the one-month timeline provided by law, we will communicate this to you and may request additional time within which we will provide the information to you. Your Personal Data shall be provided to you in a structured, commonly used, and machine-readable format.
• RIGHT TO RECTIFY – You have the right to correct the Personal Data we hold about you that is inaccurate at any point in time.
• RIGHT TO BE FORGOTTEN – In certain circumstances, you may ask for the data we hold about you to be erased from our records, and where we do not have another legal basis for continuing the processing of your personal data, we will erase it from our records.
• RIGHT TO RESTRICT PROCESSING – Where certain conditions apply, you have a right to restrict the processing of your Personal Data.
• RIGHT TO PORTABILITY – You have the right to have your Personal Data transferred to another organization, and we will do so upon receipt of your written instruction.
• LODGE COMPLAINT – You have a right to lodge a complaint about the handling of your Personal Data with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/.
• RIGHT TO OBJECT – You have the right to object to the processing of your Personal Data. If you want to remove your contact information from all UrbanGro.uk lists and newsletters, please visit https://www.urbangro.uk/unsubscribe. In the future, you can unsubscribe by clicking the one-click unsubscribe button located at the footer of every email.

The ICO’s website (https://ico.org.uk/) has a wealth of useful information in respect of your rights over your Personal Data. If you wish to exercise your rights, you may contact our Data Protection Officer at [insert email, e.g., support@urbangro.uk].

9. DISCLOSURE OF INFORMATION

We may share personal information with other corporate entities and affiliates to help detect and prevent identity theft, fraud, and other potentially illegal acts, correlate related or multiple accounts to avoid the abuse of our services, and facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. However, those entities and affiliates may not market to you due to sharing unless you explicitly opt-in.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.

In addition, we may disclose personal information to law enforcement offices, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property, or personal safety of our users or the general public.

UrbanGro.uk and its affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with or be acquired by that business entity. Accordingly, should such a transaction occur, the other business entity (or the new combined entity) will be required to follow this privacy policy concerning the management of your personal information.

When Urban Gro does not have a lawful basis for disclosure of your Personal Data, Urban Gro will obtain consent from you before sharing your Personal Data with third parties.

Where Urban Gro needs to transfer your Personal Data to another country, such country must have an adequate data protection law. We will seek your consent where we need to send your Personal Data to a country without an adequate data protection law.

10. LINKS TO OTHER SITES

Our site links to other websites that may collect personally identifiable information about you. UrbanGro.uk is not responsible for the privacy practices or the content of those linked websites. We accordingly advise that you read the Privacy Policy as applicable on such site links prior to providing your information to such other sites.

11. SECURITY PRECAUTIONS

Our site has stringent security measures to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secured server. Furthermore, once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

12. BREACH / PRIVACY VIOLATION

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data, we shall, within 72 (seventy-two) hours of having knowledge of such breach, report the details of the breach to the UK Information Commissioner’s Office (ICO), in addition to such internal breach remediation processes as we may activate to mitigate the breach.

Furthermore, where we ascertain that such breach is detrimental to your rights and freedoms in relation to your Personal Data, we shall, within 7 (seven) days of having knowledge of the occurrence of such breach, take steps to inform you of the breach incident, the risk to your rights and freedoms resulting from such breach, and any course of action to remedy said breach.

13. ADVERTISEMENTS ON URBANGRO.UK

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about goods and services of interest to you.

14. QUESTIONS

Questions regarding this statement should be directed to the following address: urbangromarketld@gmail.com