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At Victoria’s Organic Foods, we are committed to providing you with the best quality organic products. If you are not satisfied with your purchase, we are here to help. Please read our refund policy below to understand how we handle returns, exchanges, and refunds.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will offer a full refund or exchange the product for a replacement.

• Incorrect Orders: If we have sent you the wrong product, please notify us within 7 days of delivery, and we will either exchange the product or provide a refund.

• Non-Perishable Products: Returns and refunds are not accepted for non-perishable items that have been opened or used, such as honey, rice flour, or dehydrated vegetables, unless the product is faulty.

2. How to Request a Refund

To initiate a return or refund request, please contact us via the following:

• Email: victoriamusa742@gmail.com

• Phone: +2348139143813

Please include your order number, a description of the issue, and clear photographs of any damaged or incorrect items. Once your request is reviewed, we will guide you on the next steps.

3. Refund Processing

Refunds will be processed through the same payment method you used to make the purchase. Please allow up to 7-14 business days for the refund to be reflected in your account, depending on your payment provider.

4. Shipping Costs

• Return Shipping: You will be responsible for the return shipping costs unless the product is faulty or incorrect.

• Refund Amount: Refunds will only cover the cost of the product itself. Shipping fees are non-refundable unless the error was on our part (e.g., incorrect or damaged products).

5. Exchanges

If you would like to exchange a product (e.g., for a different size or variety), please reach out to us within 7 days of receiving your order. We will either arrange for an exchange or issue a store credit for your next purchase.

6. Exceptions

• We do not accept returns or refunds for products that have been opened, used, or tampered with, unless they are faulty.

• Custom or special orders are non-refundable.

7. Changes to This Policy

Victoria’s Organic Foods reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with the updated date, and they will apply to all future transactions.

8. Contact Us

If you have any questions or concerns about our refund policy, please feel free to contact us:

Victoria’s Organic Foods

First Unity Estate, Badore, Ajah, Lagos, Nigeria

Phone: +2348139143813

Email: victoriamusa742@gmail.com